Luisito Aclan
System Administrator · Infrastructure & Automation Specialist
3.5+ years delivering reliable VMware-based infrastructure, multi-platform endpoint support, and intelligent automation — with the precision, SLA focus, and documentation discipline that MSP environments demand.
Who I Am
Built for reliability, wired for efficiency
I'm a detail-driven IT professional who spent 3.5 years at Optimus System Solution ensuring that complex, VMware-based production environments stayed online, optimized, and secure.
My work spans the full stack of system administration: from provisioning VMs and configuring VPNs to building Python automation scripts, maintaining knowledge bases, and ensuring zero-error financial reporting.
I thrive in MSP environments because I understand that multiple clients, tight SLAs, and varied infrastructure require both technical depth and communication discipline — both of which I've sharpened every day.
I hold a BS in Information Technology (Major in Business Analytics) from Batangas State University, complemented by four Google Professional Certificates spanning IT Support, Project Management, Data Analytics, and UX Design.
VMware Expert
vSphere provisioning, hypervisor management, and VM lifecycle administration for production teams.
Multi-OS Support
Windows Server, Windows 10/11, macOS endpoint configuration, troubleshooting, and end-user support.
Automation Builder
Python (Selenium + Appium) and no-code platforms — cut manual effort by 30%.
Network Ops
TCP/IP, DNS, DHCP, VPN, ISP troubleshooting, and Raspberry Pi private network deployments.
Career History
Work Experience
System Administrator / R&D Officer
Jul 2022 – Dec 2025Optimus System Solution
- ▸Provisioned and maintained VMware vSphere environments for developers and cross-functional teams, ensuring stable, secure, and scalable virtual infrastructure.
- ▸Monitored production automation apps and system performance — proactively analyzed logs, identified anomalies, and resolved incidents before end-user impact.
- ▸Managed full support request lifecycle via shared ticketing, prioritizing incidents per SLA requirements across a multi-system environment.
- ▸Handled TCP/IP networking, VPN configuration, ISP connectivity, and environment deployment in collaboration with infrastructure teams.
- ▸Provided technical support across Windows and macOS environments including system configuration, troubleshooting, and end-user assistance.
- ▸Deployed and configured Raspberry Pi devices with private IP networking and wireless setup for operational projects.
- ▸Built automation with Python (Selenium + Appium) and no-code platforms — reduced manual effort by 30%.
- ▸Produced detailed incident reports, RCAs, SOPs, and knowledge base articles for continuous improvement.
Claims Administrator
Jun 2021 – May 2022Samsung Electronics Philippines Corp.
- ▸Processed and validated high-volume claims with 98% accuracy, ensuring compliance with internal controls and regulatory standards.
- ▸Maintained structured tracking logs and produced weekly summary reports for management review.
- ▸Assisted with account reconciliation, reducing dispute resolution time and improving stakeholder satisfaction.
Sales Support Specialist
Oct 2019 – Aug 2020Security Bank Philippines
- ▸Managed customer data, contracts, and documentation with strict attention to accuracy and system integrity.
- ▸Coordinated lead follow-up and order processing, supporting seamless sales operations.
What I Work With
Technical Skill Set
Virtualization & Infrastructure
Networking
ITSM & Monitoring
Scripting & Automation
Operating Systems
Tools & Platforms
Selected Projects
Featured Work
Credentials
Certifications & Education
Education
Bachelor of Science in Information Technology
Major in Business Analytics · Batangas State University · 2014 – 2018
Professional Certifications
Google IT Support Professional Certificate
Google / Coursera
Google Project Management Professional Certificate
Google / Coursera
Google Data Analytics Professional Certificate
Google / Coursera
Google UX Design Professional Certificate
Google / Coursera
Let's Connect
Ready to contribute to your MSP team
Open to System Administrator and infrastructure roles where I can bring hands-on VMware, networking, and automation experience to your operations.